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Privacy Policy

Effective Date: 2/21/2025

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Annex RMT Physical Health Clinic ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Health & Appointment Information: Details provided during booking, health history, and treatment notes.

  • Billing & Payment Information: Payment details processed through third-party services such as Stripe.

  • Website Usage Data: Information about how you interact with our website (cookies, IP address, browser type, etc.).

  • Communication Preferences: Information related to SMS and email communication preferences via platforms such as Mailchimp and GoHighLevel.
     

2. How We Use Your Information

We collect and use your personal information to:

  • Schedule and manage appointments.

  • Provide massage and wellness services.

  • Process payments securely through Stripe.

  • Maintain client records through JaneApp, our practice management software.

  • Respond to inquiries and provide customer support.

  • Send SMS and email communications, including appointment reminders, promotions, and newsletters, through Mailchimp and GoHighLevel.

  • Comply with legal and regulatory requirements.
     

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

  • With Third-Party Service Providers: We use JaneApp for client booking, charting, and communication, Stripe for payment processing, and Mailchimp and GoHighLevel for SMS and email communications. These providers have their own privacy policies that govern how they handle your data.

  • Legal Compliance: If required by law or to protect our legal rights.

  • With Your Consent: When you explicitly authorize us to share information with other healthcare providers or third parties.
     

4. Data Security

We take reasonable precautions to protect your personal information. JaneApp, Stripe, Mailchimp, and GoHighLevel all use encryption and secure data handling practices to safeguard your information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
 

5. Your Rights & Choices

As a client, you have the right to:

  • Access, correct, or update your personal information.

  • Withdraw consent for certain types of data processing.

  • Request the deletion of your data, subject to legal or regulatory obligations.

  • Manage your SMS and email communication preferences by unsubscribing from promotional emails or replying "STOP" to SMS messages.

  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, please contact us at privacy@annexrmt.com
 

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to disable cookies, though this may affect website functionality.
 

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.
 

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Annex RMT Physical Health Clinic
303-1415 Bathurst Street, Toronto ON M5R 3H8
privacy@annexrmt.com
(416) 907-6880

Thank you for trusting us with your care and privacy.

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